Vodafone turned to Rockshore's mobile expertise to help them select and deploy their Device Management Platform.
The Problem
Vodafone Global Enterprise (VGE) needed a device management platform delivered as a service to global corporate clients, who have very specific needs outside of the general platform offerings. VGE had a relationship with a current vendor, but didn’t have experts available to set up the service, or address the specific nature of the requirements – and competing software vendors were selling similar all-inclusive platforms at a high cost.
VGE essentially knew what they wanted, but not how to get there.
The Solution
VGE turned to Rockshore to support all aspects of their Device Management offering, including:
- Market analysis
- Procurement support
- Pre-sales support
- Trial management
- Application testing
- Deployment support
- Platform monitoring
- Self service portal development
- User training
These services assisted the Vodafone account teams in the sale, support and ongoing maintenance of customers who use their MFormation Device Management service.
The Results
Rockshore enabled VGE to enter the Device Management market without a significant investment in staff or product training.
The flexible customer-focused support offered, reduced the cost of engagements, increased win chances and enabled VGE to accelerate to the forefront of the DM market in a short timeframe.
Skill transfer sessions allowed Rockshore to transition support to permanent VGE employees. Rockshore now offers similar services to other Vodafone OPCO’s.
Customer Feedback
Rockshore has been a vital part of Vodafone Global Enterprise’s Device Management offering. Their responsiveness, flexibility and depth of knowledge has reduced costs and has been warmly received by our customers.
Shane Rooney – Senior Solutions Manager, Vodafone
Benefits of DM Services
- Procurement support gives carriers the expertise required for smart purchasing, reducing both procurement and ongoing cost
- Pre-Sales support provides account managers with the product expertise required to close deals with major customers
- Trial management ensures successful customer trials of Device Management without the need for permanent investment in product experts
- Expertise in specific applications reduces the cost and time involved in testing
- Technical trouble shooting can be called upon at short notice to solve problems that would have impacted customers and damaged Vodafone's reputation if not solved
- Product expert 3rd line support provides VIP customers with the enhanced service levels expected without the extensive product specific training required
- Automated testing platform significantly reduces the cost of multiple device testing
- Bespoke development allows carriers to tailor products to specific customer requirements
DM Services: Rockshore reduces the cost and increases the success rate of device management implementations with customers.
Last Updated on Wednesday, 05 January 2011 16:06.